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Outsourcing healthcare services to India is extremely popular today. However, there are several concerns being voiced about data security and adhering to standard quality norms. The Health Insurance Portability and Accountability Act(HIPAA) is widely acknowledged as the norm for healthcare services and Indian companies are well versed with the Act and other regulatory bodies.

What does HIPAA cover?

HIPAA covers all protected healthcare information. It does not apply to specific records, but to information. This material is protected in any form by HIPAA and it continues to apply whether the content is being printed, discussed orally, or changes in form. For organizations that deal with the electronic management of healthcare information it is not only vital to protect the electronic maintenance and transmission of this data, but also protect any paper versions or oral discussions pertaining to this information.

Outsourcing Healthcare to India - HIPAA Compliance

Outsourcing healthcare services like medical transcription to India involves the transfer and maintenance of important information. It is an obvious concern for companies outsourcing healthcare work to be ensured that vendors are complying with international standards.

Indian Transcriptionists are professional, skilled, and well versed in international practices. Most coders are AAMT (American Association of Professional Coders) certified and have a minimum of 4 years experience.

Staff Education/Training
  • Awareness programs for all employees
  • Ongoing training and testing programs link HIPAA education to staff rewards
  • HIPAA resource directory to update employees on regulations, news and events
Transaction Standards
  • Dedicated team of software programmers developing HIPAA compliant transaction
  • Every employee signs confidentiality agreement with severe penalties for HIPAA violations
  • Access to applications/databases defined on 'need to know' and 'minimum necessary' basis
  • HIPAA compliant procedures under implementation in risk areas like:
    - Data processing
    - Fax and email communication to external agencies
    - Information disclosure to payers, patients, family members and others
    - Storage, retrieval and/or disposal of reports and physical records

There is a thorough understanding of patient confidentiality and all medical records. It is also well known that HIPAA makes constant changes as it incorporates or discards certain practices. Indian companies make sure that they are always aware of such changes, thereby ensuring that all information is safe and adheres to the highest standards of quality.

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